FAQ

Creating an account is simple. Click "Sign Up," enter your name, email, date of birth, and a secure password, and confirm you are of legal gambling age in your state. You’ll be asked to verify your email address—check your inbox and click the verification link. After that, you can make your first deposit and opt in for any welcome bonuses that require a code or opt-in. Remember to keep your login details private and enable any extra security options like two-factor authentication if prompted.

Infinity Slots Casino offers a Welcome Deposit Bonus—use code "WELCOME200" to get 200% up to $500 plus 50 free spins. Minimum deposit is $20, and the offer is valid for 30 days after activation. Eligible games for this bonus are slots and keno. Wagering requirements are 35x the combined bonus and deposit amount. All welcome offers are non-sticky, meaning bonus funds are separate from your deposited cash. Always opt in or enter the bonus code at deposit if required.

Yes. Infinity Slots Casino has a No Deposit Bonus: a $25 free chip using code "FREECHIP25." No deposit is required to claim this offer, but you must activate the bonus within the validity period. Wagering requirements are 50x the bonus amount, and winnings from this free chip are typically capped—check the specific terms. The no-deposit bonus is valid for 7 days from activation and applies to slots only.

You can fund your account using Apple Pay, Google Pay, MasterCard, and Visa, with all transactions in USD. Deposits are usually instant with Apple Pay, Google Pay, and cards. Withdrawals depend on the method—card withdrawals and bank transfers may take 2–7 business days after approval. We review withdrawals for security, which can add processing time. There may be minimums and identity checks before a payout is released. If you have questions about a specific withdrawal, contact support for an update.

Wagering requirements tell you how many times you must play through bonus funds or winnings before withdrawing. For example, the Welcome Bonus has a 35x wagering requirement on the bonus plus deposit. If you get $100 in bonus + $50 deposit, you must wager ($150 x 35) = $5,250 before cashing out bonus-derived winnings. No-deposit offers have separate rules—e.g., the $25 chip carries a 50x requirement. Different games contribute differently toward wagering, so check the bonus terms to see contribution percentages.

Infinity Slots Casino focuses on slots and titles from Pragmatic Play, plus keno and other popular slot-based offerings. Eligible games for specific bonuses are listed in each promotion—welcome bonuses typically apply to slots and keno, while some free spins are restricted to selected slot titles. Progressive jackpots and exclusive slot promotions may appear periodically. If you’re looking for live dealer table games or a wider software library, consult the casino’s game page or our review for the latest updates.

Infinity Slots Casino operates under regulatory oversight and uses certified random number generators (RNGs) to ensure fair outcomes for RNG-based games. Game providers, like Pragmatic Play, have their own certifications and audited RTPs for individual titles. For full information about regulatory status, game audits, and certificates, review the operator’s licensing details on the site or see our full review. Remember, no outcome is guaranteed—play responsibly.

To process withdrawals and meet regulatory obligations, Infinity Slots Casino may request verification documents, including a government-issued ID (driver’s license or passport), proof of address (utility bill or bank statement within 90 days), and sometimes a payment method verification (photo of the card used or a screenshot of an e-wallet). Uploads are reviewed promptly; verification typically completes within 24–72 hours but can take longer during busy periods. You’ll receive an email when verification is approved or if more information is required.

If you can’t log in, first confirm your email and password, and try resetting your password using the "Forgot Password" link. Clear your browser cache, try a different browser, or switch to the casino’s mobile app or mobile site. If a game won’t load, check your internet connection and browser updates. For persistent problems, contact support via live chat for quickest help, or email support@infinityslots.com with screenshots and device details so agents can troubleshoot.

Infinity Slots Casino promotes responsible play and offers tools like deposit limits, session time reminders, reality checks, time-outs, and self-exclusion options. You can set or change deposit and loss limits in your account settings, and customer support can assist with setting stricter controls. If you feel gambling is becoming a problem, consider self-exclusion and seek help from organizations like Gamblers Anonymous or your local problem-gambling helpline.

The casino uses industry-standard security measures, including SSL encryption, to protect your personal and financial information during transmission and storage. Payment details are processed through trusted payment processors like Apple Pay and Google Pay, and card data is not stored on casino servers. Account activity is monitored for suspicious behavior, and two-factor authentication may be available to add an extra security layer. If you notice any suspicious activity on your account, contact support immediately.

Customer support is available via live chat for the fastest assistance and by email at support@infinityslots.com. Live chat availability is shown on the site—use it for account, bonus, or technical questions. Email support is ideal for non-urgent requests or when you need to send documents for verification. Expect prompt responses, and include relevant account details (but never share your password) to speed up resolution.