Support
At Infinity Slots Casino, help is always within reach. Whether you have a question about your account, a transaction, or a game, our support team is ready to assist with clear, helpful answers. We keep things personal and approachable, so you’ll always get human support—not canned responses.
How to reach us — easy options
- Live Chat: For the quickest help, start a live chat from any page on the site. Our agents can walk you through deposits, bonus issues, gameplay questions, and troubleshooting in real time.
- Email: Prefer to write? Send us a message at support@infinityslots.com and we’ll follow up with the details you need.
- Phone Support: We offer phone assistance for urgent matters and complex account issues. If a phone number is needed, open a live chat or email us and we’ll provide the direct line for your region.
Typical response times you can expect
- Live chat: usually within 1–5 minutes for immediate help.
- Phone: typically answered within a few minutes when available.
- Email: responses within 12–24 hours for standard inquiries.
- Verification and document reviews: most verifications are processed within 24–72 hours, depending on submission volume.
These are typical timelines; complex account reviews or regulatory checks can take a bit longer. If you need faster assistance, live chat is the fastest route.
Quick answers in our Help Center and FAQs
Before contacting support, check our Help Center for step-by-step guides and answers to common questions about:
- Account setup and verification
- Deposits and withdrawals, including Apple Pay, Google Pay, Visa, and MasterCard
- Bonus terms, wagering requirements, and promo codes
- Game rules and troubleshooting for Pragmatic Play titles
- Responsible gambling tools and account limits
The Help Center is organized so you can find answers fast. If you can’t find what you need there, start a chat and an agent will guide you.
What our team can help with
Our agents handle a wide range of player concerns, including:
- Account issues, password resets, and verification questions
- Deposit problems and payment disputes
- Withdrawal processing and payout timelines
- Bonus claims, promo questions, and wagering clarifications
- Game performance, connection issues, and technical troubleshooting
We treat each issue with care, privacy, and urgency. Expect a friendly, knowledgeable representative who will keep you updated until the issue is resolved.
Secure support for payments and verification
When you contact support about deposits or withdrawals, we may ask for verification documents to protect your account and comply with security standards. Uploads are handled securely, and our team will explain what’s required and why. If you need help with Apple Pay, Google Pay, Visa, or MasterCard transactions, we’ll walk you through each step.
Responsible play and account controls
If you’d like help setting deposit limits, taking a timeout, or self-excluding, our support team will assist discreetly and promptly. We’re committed to safe play and can explain all available tools so you stay in control.
Still have questions about bonuses or offers?
For full details on current promotions, eligibility, and wagering rules (including welcome offers and no-deposit bonuses), check our review and promotions pages. If anything is unclear, contact support and we’ll clarify the terms so you know exactly what to expect.
We’re here 24/7 to help you enjoy your time playing with confidence. Reach out anytime—your support team is standing by to get things sorted quickly and professionally.